bik taka Privacy Policy
This policy clearly describes how your personal information is collected, for what purposes it is used, and how it is kept secure.
This privacy policy sets out our position on the collection, processing, storage, and protection of personal information of bik taka platform users. By creating an account on bik taka or by using our services, you agree to the terms of this policy. We recommend that you read this document in full and consider it alongside our Terms and Conditions.
1 Types of Information Collected
1.1 Information You Provide Directly
When you register on bik taka or use your account, we collect the following information:
- Full name, date of birth, and national identity card details (for identity verification)
- Mobile number and email address
- Postal address and current location
- Payment method details — bKash, Nagad, or Rocket number
- Account password (stored in encrypted form)
1.2 Automatically Collected Information
When you use our website or app, certain information is automatically collected through technical means:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Login time, session duration, and list of pages visited
- Transaction history and betting activity logs
- Information obtained through cookies and similar tracking technologies
2 Purposes of Using Information
bik taka uses collected information only for specific and lawful purposes. Our main purposes are described below:
2.1 Account Management and Identity Verification
We use your identity-related information to complete your registration, ensure account security, and verify the applicable age requirement (21+).
2.2 Processing Financial Transactions
Payment-related information is used to process deposits and withdrawals and to prevent financial fraud.
2.3 Service Improvement and Personalisation
Usage data is analysed to tailor the gaming experience to your preferences, deliver relevant bonus offers, and improve site performance.
2.4 Customer Support
We use your contact information and session logs to assist you via live chat or email and to resolve your complaints or issues.
2.5 Responsible Gaming Monitoring
Playing patterns are reviewed to identify potentially risky behaviour. Under our Responsible Gaming policy, this information is used for user protection.
3 Sharing and Disclosure of Information
bik taka never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Service Providers: Trusted partner organisations that assist with payment processing, technology operations, or data analysis — only the necessary information and under contract.
- Legal Obligations: Information may be disclosed as required by a lawful order or investigation by a competent authority.
- Fraud Prevention: Information may be exchanged with relevant organisations to assist in investigating financial fraud or identity theft.
- Business Restructuring: In the event of a company merger or acquisition, information may be transferred — however, the terms of this policy will continue to apply.
4 Cookies and Tracking Technologies
Cookies are used on the bik taka website. Cookies are small text files stored on your device that help the website remember your preferences.
4.1 Types of Cookies
- Essential Cookies: To maintain login sessions and ensure security — without these, the site cannot function properly.
- Functional Cookies: To remember your language preference, game history, and display settings.
- Analytics Cookies: To understand which parts of the site are used most — this information is used to improve the service.
You can control cookies from your browser settings. However, disabling essential cookies may affect some site functionality.
5 Data Security Measures
bik taka follows multiple technical and organisational measures to keep your information secure:
- Data transmission is secured through SSL (Secure Socket Layer) encryption.
- Passwords are never stored in plain text — a strong hashing method is always used.
- Access to sensitive data is limited to authorised personnel only, and role-based access control applies.
- Vulnerabilities are identified and addressed through regular security testing and audits.
- Suspicious logins or unusual activity are monitored automatically.
In the event of any data security breach, we will promptly notify the affected users and take the necessary steps.
6 Data Retention Period
bik taka retains your personal information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or fraud-prevention purposes.
Data for inactive accounts is reviewed periodically and securely deleted when no longer needed. Transaction logs and financial records are retained for a comparatively longer period.
7 Your Rights
You have certain important rights regarding your personal information:
7.1 Right of Access
You may submit a request at any time to find out what information we hold about you and to request a copy of that information.
7.2 Right to Rectification
If any of your information appears to be incorrect or incomplete, you may request a correction through account settings or customer support.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this request may not be possible to fulfil where there are legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object to the use of your information for marketing or profiling purposes, and we will handle that appropriately.
To exercise these rights, contact our customer support. We are available 24/7 via live chat and email in both Bangla and English.
8 Protection of Minors' Information
bik taka strictly prohibits account registration by anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed. You can find more information about the age verification process in our FAQ section.
9 Third-Party Links and Services
Our platform may incorporate third-party software such as game providers or payment services. These third parties have their own privacy policies that govern their collection and use of information. bik taka is not responsible for the data practices of these third parties. We recommend that you review the individual policies of those organisations.
10 Policy Changes
bik taka reserves the right to update this privacy policy as needed. If there are any significant changes, we will post a notice on the website and notify registered users by email or mobile. The updated policy will take effect from the date of publication, and your continued use of the platform will be considered as your acceptance of those changes.
11 Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact our customer support team:
- Live Chat: available 24/7 in Bangla and English
- Email: [email protected]
Our team will review your request promptly and take the appropriate action.